Position Title: Lead Product Designer for Mobile Money (MM), AppLab Money Incubator
Status: Full time project contractor (6 months with potential for extension)
Location: Uganda (based in Kampala)
Date: October 10, 2012
Job Summary: The Lead Product Designer for MM will drive human-centered design thinking for
AppLab Money’s projects in Uganda. The Designer will work with the AppLab Money team to develop
and execute user research and product testing strategies, track the user experience during pilots, and
work with the technology team to ensure that the products are improved to meet the needs of users.
The project: Mobile money has yet to reach its full potential. Though nearly 150 mobile network
operators have deployed mobile money, few have successfully reached poor consumers.
Even fewer have explored the latent demand for anything other than payments products
—from savings, to microinsurance, to loans.
To address this problem, the Consultative Group Assisting the Poor (CGAP) and
Grameen Foundation (GF) have collaborated to create an incubator that tests innovations in mobile
financial services. The incubator combines in-depth research approaches with rapid product testing to
develop mobile financial services that are appropriate for the poor and move the industry beyond
The Lead Product Designer for MM will be joining a diverse team of highly motivated individuals with a
passion for developing commercially sustainable products for the poor through participatory design.
We comprise a range of skills – from a PhD in mobile money to research experts to an IT guru who has
launched mobile deployments across Africa – and we are looking for a creative designer to join us.
Reporting and relationships: The position will report directly to the Project Manager.