By Shinichiro Inoue (Palo Alto, CA United States)
A "trust meltdown" in financial services is occurring because the industry,
"too often characterized by arrogance and greed,"
has demonstrated flagrantly anti-customer behaviors for way too long.
I agree with Carol's simple notion that,
"the new focus must be on the customer,"
and bit by bit, the industry needs to regain the trust of everyday Americans.
What I took away from her book was that we need a new approach to financial services, which combines the old and the new -- the old-school ethos and new technology.
As a person who is building a new kind of financial advisory company to democratize quality financial advice for the 99%, Bankrupt proved to be an inspiration and validation for our business direction.
Thank you, Carol.
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