By Shinichiro Inoue (Palo Alto, CA United States)
A "trust meltdown" in financial services is occurring because the industry,
"too often characterized by arrogance and greed,"
has demonstrated flagrantly anti-customer behaviors for way too long.
I agree with Carol's simple notion that,
"the new focus must be on the customer,"
and bit by bit, the industry needs to regain the trust of everyday Americans.