Until recently she was the Executive Chairman and Founder of Obopay, Inc. a leading global mobile banking and payment provider. Carol, a recognized international expert in mobile money, has presented to world business and political leaders at events including those hosted by the U.S. State Department, the World Economic Forum, and the Gates Foundation.
In a recent blog Carol wrote:
In my lifetime the world has improved in many ways, but banking has not.
People need banks to be there to help keep their money safe, save for education, build a future for their families, support their communities, and provide services to small businesses.
Yet many people believe that banks have lost their way.
They have lost something precious: their compassion and dedication to their customers.
Bankers need to reconnect with their community. I am an advocate for a different kind of leadership.
Leadership like George Bailey from It’s a Wonderful Life. George Bailey lived by the motto “Do the right thing,” even when it meant hard work or required a different way to solve a problem.
As a society, we increasingly bank with a handful of large banks that don’t care about our individual needs.
They care about their compensation packages, their careers, and themselves, but they don’t care about their customers.
It is a crisis.
In her forthcoming book: BANKRUPT - Why banking is Broken, How it can be TRANSFORMED (Searching Finance April 2012) Carol takes on the banking industry and advances the agenda for change.
And in the meantime here's that famous clip from It's A Wonderful Life when George Bailey tries to borrow the missing $8,000 from Potter and gets smacked down, hard.