Small Business Financial Services: Best Practices Benchmark

Wednesday, 09 January 2013 14:48


Creating excellence in SME Banking.

The SBBN Small Business Financial Services Best Practices Benchmark uses exclusive data from 20 financial institutions in 9 countries to present the operations and strategies that boost productivity, lower costs and which characterize the best practice organisations in small business finance.


Table of Contents


Executive Summary - Introduction and Methodology

Section 1: Account Origination Section 2: Underwriting and Loan Approval  Section 3: Loan Documentation, Booking and Funding Section 4: Loan Collections and Recovery Section 5 Loan Portfolio Monitoring

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About the Report


Institutions’ perceptions of the small business sector are assessed, including the regulatory factors driving and impeding small business financing.


The results of the survey have been used to compile granular detail on drivers of small business finance success and profitability.


The report shows how successful institutions achieve high productivity and lower costs while maintaining or improving revenue, credit quality and service quality.

About SBBN

Small Business Banking Network (SBBN), a CapitalPlus Exchange initiative, is a global industry-building initiative and community platform that exists to expand the capacity, competency and willingness of financial institutions to serve small and growing businesses – the engine of income and job creation in developing economies.


SBBN works to accelerate the success of financial institutions that target underserved entrepreneurs by providing high quality operational and strategic services, peer learning opportunities and access to best practices and industry initiatives. This powerful combination of reinforcing services dramatically increases the scale, profitability and development impact of the financial institutions that we serve.


For more about SBBN, click here.


Ordering Information


PDF Copy: SSBN members $99 plus VAT in certain territories


Non members $299 plus VAT in certain territories


Hard Copy: SSBN members $99 + Postage and Packing

Non members $299 + Postage and packing 


To order! Please email on This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Published, January 2013.