Transforming Public Services

Friday, 13 April 2012 13:23

A quicker and more cost effective route to the high performance organisation


By Colin Coulson-Thomas


Many areas of the public sector face financial constraints and/or increases in demand that are outstripping available resources.


At the same time policy makers and the public are impatient for responses and results. While still calling for improvements and new initiatives, they may not be prepared to wait for multi-year transformation programmes to deliver results, even if these were cost effective and likely to succeed.


This report sets out a practical route to transforming public services, building high performance organisations and quickly achieving multiple objectives. The approach can avoid traditional trade-offs and benefits people and organisations.


A feature of the report are the mini-case studies, which provide examples of applications of the recommended approach within the report. Each mini-case illustrates a successful response to a generic challenge facing organisations.


For each organisation the mini-case study briefly presents the problem addressed, what was done, results achieved and subsequent situation, what made difference and main learning points.



Published by Policy Publications in association with Adaptation


ISBN 978-1-872980-54-6

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Executive Summary

1 Creating High Performance Public Organisations

2 Underpinning Investigation of Performance Levers

3 Addressing Continuing Concerns and Challenges

4 Reducing Risk and Enabling Compliance

5 Talent Management

6 Communicating and Engaging with Staff and the Public

7 24/7 Learning and Development

8 Supporting Innovation and Diffusion

9 Procurement and Supporting Responsible Decision Making

10 Supporting Communities of Professionals

11 Transforming Healthcare Services

12 Adopting and Implementing Performance Support

13 Embracing ‘New Leadership’


Mini-case studies